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TIMES ARE HARD.

YOUR ECOMMERCE GROWTH DOESN'T HAVE TO BE.

Whatever it is - poor conversion rate, high customer acquisition costs, increased competition, or inflation - don't let market conditions dictate your business growth.

Be Defiant.

SOME CALL IT AN UNFAIR ADVANTAGE.
WE CALL IT CUSTOMER VALUE OPTIMIZATION.

Customer Value Optimization (CVO) gives you a holistic view of all your numbers and metrics, removes silos, and shows how your metrics impact each other.

Most importantly, CVO makes sure profit is at the top of the list. That way you know the impact your next move will make to your business. All from day one.

CVO

NOT GROWING AS FAST AS YOU'D LIKE?

Whether you're chasing a bigger conversion rate hit, you're churning customers quicker than you can acquire them, or your customer acquisition costs have got out of control, you're not alone. We've solved these issues before.

Together, we'll help you focus on what matters for your eCommerce business.

Our CVO Program allows you to overcome these issues by delivering clarity, growth and profit.

We take care of analyzing your data and your customers, finding answers,

providing strategy, delivering actionable insights and meaningful reporting.

DEFIANT BY NAME, DEFIANT BY NATURE.

With over 18 years of experience across multiple sectors we understand the challenges you face. We've seen them and overcome them before.

 

Helping you grow is our sole purpose.

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OUR WORK.

We've worked with a host of retailers from challenger brands and ambitious startups, to leading brands delivering eCommerce performance.

We've helped brands increase their revenue by over 160%, customer lifetime value by 118%, and profit by over 25%.

Take a look at our work to see how we can do it for you.

READY FOR RESULTS?
GET IN TOUCH

PARTNERS.

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